Message FitSmart for sales and support
Use the contact form for tracker questions, equipment advice, order updates or delivery help. Use it for product questions, order updates, delivery queries and guidance on the right equipment for your home training space. We reply during business hours to help with smart trackers, home gym equipment, delivery and setup queries.
- General product advice
- Order and delivery queries
- Tracker setup help
- Home gym planning
Where we work from in Fourways
Our base is in Fourways, Johannesburg, which helps us support customers across the northern suburbs and surrounding areas. If you are in Sandton, Randburg, Midrand, Roodepoort or Pretoria East, message is the best way to get help without waiting around for callbacks.
We also assist customers further afield with nationwide delivery and product guidance before and after purchase. For time-sensitive queries, include your suburb and order number.
What to include in your message
A clear subject line helps us identify your order, product or setup query. If you are asking about a tracker, equipment set-up or a training plan, please add a few details about your goals and space at home. It helps us give practical advice first time round.
- Your full name
- Suburb or town
- Product name or order number
- Your goal, such as weight loss, strength or family fitness
Support with setup and training plans
We can assist with Equipment Onboarding, Tracker Setup Help and Home Gym Planning through our contact form. If you are starting from scratch, tell us how much space you have, what equipment you already own and whether you want a Starter Programme, Strength Programme or Cardio Programme. We can also advise on Weight Loss Coaching, Mobility Coaching and Family Fitness Plans.
For homes affected by load-shedding, we can suggest ways to keep your routine going with low-power tracking and no-fuss training options. In humid coastal conditions, we also help customers choose storage and care steps that suit their equipment.
Delivery help for Johannesburg and beyond
We deliver nationwide, but many customers contact us first from Fourways, Sandton, Midrand, Randburg, Roodepoort and Pretoria East to confirm what suits their home setup. If you are planning delivery into an estate, sectional title unit or office park, let us know about access rules so we can avoid delays.
Local customers often send us a message before placing an order so we can check size, fit and usage needs. That small step saves time and avoids buying the wrong item.
Meet the FitSmart team through our contact form
FitSmart is led from Johannesburg by Sibusiso Mthembu, with support from Reabetswe Biyela, Christo Brits, Siyanda Ntanzi, Michael Petersen, Oratile Mphahlele and Irfaan Bhamjee. When you send us a message, your query is handled by the right person for sales, support, technical product advice or planning.
We keep replies practical and straight to the point, so you can get on with your training. If you need help today, send a message through our contact form and include the details we need to assist you without back and forth.
- Business hours contact for orders, delivery and setup queries
- Support for home users across South Africa
- Clear guidance before and after purchase
Need help with an order or product choice? Send one clear message
If your query is urgent, put all the key details into your first message. That gives us the detail we need to answer questions about orders, delivery dates and setup. We do not take phone calls, so a written message is how to reach us.
For the best response, keep your message simple, include your suburb and mention whether you need sales help or after-sales support. It makes the process easier for everyone and keeps things moving along.