Getting started with your FitSmart gear
If you have just received your tracker or training equipment, start with our Equipment Onboarding and Tracker Setup Help. We walk you through charging, pairing, user profiles, goal settings and basic care, so you can begin with the right numbers from day one. For clients in Fourways, Sandton, Midrand and Randburg, collection and handover advice can be arranged around local delivery schedules, and we assist customers across South Africa by phone and message.
Our support team handles practical questions about wrist fit, heart rate readings, app access, and how to use the equipment safely in a flat, townhouse or garage gym. If your power goes off during load-shedding, we can also advise on preserving battery life and keeping your training routine on track without interruptions.
Home gym planning that fits your space
Not every home has the same floor space, ceiling height or noise tolerance, so Home Gym Planning is tailored to your room and your goals. Whether you are in Pretoria East, Roodepoort or in a smaller apartment in Johannesburg, we help you choose equipment that suits the available metres, storage space and family use.
- Starter Programme for beginners who need a simple weekly routine
- Strength Programme for progressive training at home
- Cardio Programme for fat loss, conditioning and endurance
- Weight Loss Coaching with realistic targets and tracking
We also take local conditions into account, including coastal humidity for customers in Durban, and the dust and heat that can affect equipment care inland. A bit of planning now saves a lot of frustration later, and keeps your setup tidy, safe and useful.
Coaching that keeps you moving
Support is not only about fixing problems. It is also about helping you keep momentum when motivation dips. Our Virtual Check Ins, Family Fitness Plans and Mobility Coaching are built for people who need structure at home, without paying for a gym they do not use. You can ask questions about form, recovery, weekly targets and how to build a plan around work, school runs and traffic.
We work with clients from first-time exercisers to regular athletes, and we keep the guidance practical. If your knees feel tight after a few sessions, or your tracker shows higher heart rate than expected, we help you make sense of the data and adjust the plan before small issues become bigger ones.
Support from real people in Fourways
Our base in Fourways, Johannesburg means you can speak to a local team that understands South African homes, delivery routes and common setup questions. Sibusiso Mthembu leads the business, with help from Reabetswe Biyela in operations, Christo Brits in sales, Siyanda Ntanzi in customer support, Michael Petersen in installation coordination, Oratile Mphahlele in content and community, and Irfaan Bhamjee on technical product advice.
When you contact us, we do our best to route the query to the right person quickly. That keeps communication clear and avoids unnecessary back and forth. If your order relates to installation, setup, or a training programme, we will point you to the person who can sort it out properly.
What support can help with
Most clients come to us for a mix of technical help and training guidance. We keep things clear, with no unnecessary jargon. If you are unsure where to begin, send your question and a brief description of your equipment or goal and we will take it from there.
- Tracker pairing, battery care and user settings
- Equipment assembly, positioning and basic safety checks
- Choosing the right programme for strength, cardio or weight loss
- Advice for family use, shared schedules and realistic weekly targets
- Care tips for humid homes, garages and rooms with limited ventilation
We also help customers understand when a product should be cleaned, tightened or stored. A simple check once a week can prevent a lot of wear, especially if the equipment is used daily by more than one person.
How to reach us and what to expect
For support, send a message through our contact form and include your name, location, order details and a clear description of the issue. If possible, add a photo or short video. That speeds things up and helps us answer properly the first time. We assist customers in Johannesburg, Pretoria East and surrounding areas, plus nationwide delivery clients who need remote help.
Our focus is on practical support that gets you training again quickly. No long-winded replies, just useful guidance, clear next steps and the kind of help that makes home training easier to stick with.