1. Information We Collect and Why
FitSmart collects personal information that you provide when you place an order, request support, register for tracker setup help, or enquire about home gym planning. This may include your name, contact details, delivery address, billing details, payment confirmations and information about the products or services you request.
We may also collect technical and usage information when you interact with our communication channels, including device details, enquiry records and service history. This helps us process orders, arrange delivery, answer queries and improve our customer service for clients in Johannesburg, Pretoria East and nationwide.
- Contact and identity details
- Delivery and installation addresses
- Order and payment records
- Tracker setup and product support notes
- Service preferences and programme selections
2. How We Use Your Personal Information
We use personal information to provide the goods and services you request, to communicate with you about orders, and to manage after-sales support. This may include arranging equipment onboarding, confirming tracker setup help, planning a home gym layout, and responding to queries about starter, strength, cardio or mobility programmes.
We also use your information to meet legal and accounting obligations, to prevent fraud, and to keep proper records for warranty and service purposes. Where needed, we may contact you about delivery updates, follow-up support or virtual check ins. We do not use your information for unrelated purposes without a lawful basis.
- Order processing and delivery coordination
- Customer service and technical assistance
- Accounting, audit and compliance records
- Fraud prevention and security monitoring
- Programme administration and service follow-up
3. Sharing Information With Trusted Parties
We only share personal information where it is necessary for business operations, legal compliance or the provision of services you requested. This may include delivery partners, payment processors, technical service providers and professional advisers who help us run the business properly. They are required to handle information responsibly and for the agreed purpose only.
Where a third party processes information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place. We may also disclose information if required by law, court order or lawful request from a regulator, including where records are needed for financial or consumer protection purposes.
- Delivery and logistics providers
- Payment and accounting service providers
- Technical and support contractors
- Legal, tax and compliance advisers
- Regulators or authorities where required by law
4. Security, Storage and Retention
FitSmart takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. Access is limited to staff and service providers who need the information to perform their duties, such as operations, support, sales and installation coordination.
We retain information only for as long as reasonably necessary for the purpose it was collected, or as required by law. This may include retaining invoices, support records and correspondence for tax, warranty, reporting and dispute resolution purposes. We store records in a manner that is appropriate to the type of information and the level of sensitivity.
- Access controls and password protection
- Secure storage of customer records
- Limited retention periods where possible
- Back-up and recovery procedures
- Protection for support and service correspondence
5. Your Rights Under POPIA
You have rights regarding the personal information we hold about you. Subject to legal and contractual requirements, you may request access to your information, ask us to correct inaccurate details, or object to certain processing where allowed by law. You may also request that we stop direct marketing communications where applicable.
To exercise your rights, contact us using the details below. We may need to verify your identity before acting on a request, and in some cases we may be required to keep certain information for legal or operational reasons. We will respond in line with applicable law.
- Request access to personal information
- Ask for correction or updating of details
- Object to certain processing where permitted
- Withdraw consent where we rely on your consent to process personal information
- Lodge a complaint through the proper channels
6. Contact Details and Policy Updates
If you have questions about this Privacy Policy or how your personal information is handled, please contact FitSmart at our contact form. Our base is in Fourways, Johannesburg, and we serve customers across South Africa with support from our operations and customer care team.
This policy may be updated from time to time to reflect legal requirements, service changes or operational needs. The latest version will apply from the date it is published or otherwise communicated. Operator: Astros Marketing (Pty) Ltd.
- Contact: our contact form
- Base: Fourways, Johannesburg
- Service areas: Fourways, Sandton, Midrand, Randburg, Roodepoort and Pretoria East
- Nationwide delivery across South Africa
- Operator: Astros Marketing (Pty) Ltd