Leadership that keeps the work practical
Sibusiso Mthembu leads FitSmart with a clear focus on useful fitness solutions that suit South African homes and schedules. He keeps the team centred on service, product reliability and giving customers straight answers, whether they are ordering from Sandton, Midrand or further afield. His approach is simple: if it is not going to help someone train at home, it should not be sold as if it will.
Under that direction, the team works closely together on product advice, delivery planning and after-sales support. The goal is not to oversell, but to make sure each customer gets the right equipment for the space, budget and programme they actually have.
- Based in Fourways, Johannesburg
- Focused on home training needs across SA
- Practical guidance for equipment and trackers
Sales and planning for real homes
Christo Brits works with customers who need help choosing the right equipment without overcomplicating the process. He takes into account floor space, training goals, family use and what will fit in a spare room, garage or apartment corner. If someone is setting up a small home gym in Randburg or Pretoria East, he helps narrow things down to equipment that makes sense.
Christo also supports home gym planning for people starting from scratch, including starter setups for those who want to begin with the basics and build slowly. He knows many customers are balancing work, traffic and load-shedding, so the advice has to be practical and affordable, not theoretical.
- Helps match equipment to space and budget
- Supports starter, strength and cardio plans
- Guidance for homes, garages and compact rooms
Setup support and technical know-how
Irfaan Bhamjee handles the technical side of the product range, with a strong focus on tracker setup help and equipment onboarding. He makes sure customers understand how their devices work, how to read their progress and how to get the best use from the features available. For many first time users, that first bit of guidance matters a lot.
Michael Petersen coordinates installation and delivery-related planning, especially where larger items or more involved setups are needed. He keeps an eye on timing, access, and the small details that can trip up a delivery in busy areas like Roodepoort or Midrand, especially when building access or municipal rules come into play. It saves a lot of back and forth later.
- Tracker setup help and product onboarding
- Installation coordination for home equipment
- Clear guidance for getting started quickly
Support that keeps people moving
Siyanda Ntanzi leads customer support and keeps the communication side steady when customers need help after purchase. That can mean answering product questions, checking order status or helping someone understand how to stay on track with a programme. The aim is to make support feel direct and useful, not scripted.
Siyanda also helps the team stay responsive during busy periods, especially when households are trying to work around school runs, shift work or power cuts. Her role matters because training plans often fall apart not from lack of motivation, but from small issues that go unanswered for too long.
Coaching and content that fits daily life
Reabetswe Biyela works across operations and delivery of the customer experience, helping shape the programmes and support around how people actually train at home. She has a firm handle on starter programmes, strength work, cardio routines, weight loss coaching and mobility coaching, with the focus on progress that can be sustained. It is not about doing everything at once, it is about doing the right things often enough.
Oratile Mphahlele manages content and community, which helps keep the brand voice grounded and useful. She shares guidance that speaks to beginners, families and experienced users alike, with family fitness plans and virtual check ins forming part of the everyday conversation. Her work helps customers feel like they are not training alone, even when they are doing it in their living room or on a patio.
- Starter, strength and cardio programme support
- Weight loss and mobility coaching options
- Family fitness plans and virtual check ins
A team built for Fourways and beyond
FitSmart operates from Fourways, Johannesburg, with service and delivery support reaching customers in Sandton, Midrand, Randburg, Roodepoort and Pretoria East, plus nationwide delivery for wider orders. The team knows that South African homes vary a lot, from sectional title units to larger family houses, and that one solution rarely suits everyone.
What keeps the team effective is that each person understands their role and the customer journey from first enquiry to setup and follow-up. Whether someone is buying a tracker, planning a home gym or asking about a programme that fits around work and children, there is a person here who can help and not just take an order.
For sales, support or guidance, the team can be reached through our contact form. If you need advice before you buy, or a bit of help after, that is where the conversation starts.