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Terms of use

These terms of use govern access to and use of the FitSmart website operated by Astros Marketing (Pty) Ltd. By using this site, you agree to the terms below and to any order-specific conditions that apply to products or services purchased through the site.

1. Acceptance of these website terms

FitSmart provides information, products and support services for customers in South Africa, with nationwide delivery from our base in Fourways, Johannesburg. These terms apply to all visitors, account holders and customers who place orders, request support or use any tools, content or contact forms on the site.

If you do not agree with these terms, you should stop using the website. We may update these terms from time to time to reflect changes in our products, pricing, delivery methods or legal requirements. Continued use of the site after an update means you accept the revised terms.

2. Account use and customer information

If you create an account or submit details for an order, you must provide accurate, current and complete information. You are responsible for keeping login details confidential and for all activity carried out under your account. Please notify us promptly if you suspect unauthorised use.

  • Use your own correct name, contact number and delivery address.
  • Make sure your email address is able to receive order notices and support updates.
  • Do not use false details, automated tools or any method that interferes with site operation.

We may decline or suspend access if we believe information is false, incomplete or being used in a way that creates risk to our systems or other customers.

3. Product information, pricing and availability

We aim to keep product descriptions, specifications, images and prices accurate. However, details may change without notice, including stock levels, colours, dimensions, features and delivery estimates. A listing on the website does not guarantee that a product is available at the time of order.

All prices are shown in Rand and may change before an order is confirmed. If a pricing or stock error occurs, we may cancel the order and refund any amount received. We will use reasonable efforts to contact you if we need to correct a listing or clarify a specification before dispatch.

Equipment for home training should be selected with care, especially where floor space, load-shedding, humidity or local power conditions affect use. Customers in areas such as Sandton, Midrand, Randburg, Roodepoort and Pretoria East should check that access, storage and installation conditions are suitable before ordering.

4. Ordering, payment and delivery conditions

An order is only confirmed once payment has cleared and we have accepted the order. We may refuse or cancel an order where there is a payment issue, address problem, suspected fraud or stock shortage. If partial fulfilment is necessary, we will let you know what can be supplied and when.

  • Payments must be made using the methods shown at checkout or on the invoice.
  • Delivery times are estimates and may vary by location, traffic, weather or courier capacity.
  • Customers must provide a safe delivery address with suitable access for larger gym equipment.
  • If a delivery is missed or rebooking is needed, extra charges may apply.

Risk in the goods passes on delivery. Ownership passes only once full payment has been received.

5. Support services, coaching and programme use

FitSmart provides Equipment Onboarding, Tracker Setup Help, Home Gym Planning, Starter Programme, Strength Programme, Cardio Programme, Weight Loss Coaching, Mobility Coaching, Virtual Check Ins and Family Fitness Plans. These services are intended to support general training and product use, not to replace medical advice, diagnosis or treatment.

You are responsible for deciding whether a product or programme is suitable for your health, fitness level and home environment. If you have a medical condition, injury, pregnancy concerns or movement restriction, please speak to a qualified health professional before starting any exercise plan. Guidance from our team should be followed with common sense and proper care, especially when using weights, resistance or equipment that requires assembly.

6. Returns, faults and warranty claims

Where a product is faulty, damaged on arrival or materially different from the description, please contact us as soon as possible with order details and clear photos where relevant. Claims must be made within a reasonable time so we can assess the issue and arrange inspection, replacement, repair or refund where applicable under South African law.

  • Do not use a damaged item until it has been checked.
  • Keep original packaging where possible, as it may be needed for return collection.
  • Any warranty claim may require proof of purchase and a description of the fault.

Normal wear and tear, incorrect use, neglect, unauthorised repairs and damage caused by improper installation may not be covered.

7. Liability, intellectual property and contact details

All content on this website, including text, images, layouts, logos and product descriptions, belongs to FitSmart or its licensors and may not be copied, reused or distributed without written permission. You may view and print pages for personal use only.

To the fullest extent allowed by law, FitSmart and Astros Marketing (Pty) Ltd are not liable for indirect loss, lost profits, interruption of training, or damage arising from misuse of products, failure to follow instructions, or delays outside our control. Nothing in these terms limits rights that cannot be excluded under South African law.

For questions about these terms or an order, use our contact form. We assist customers from Fourways and nearby areas, as well as nationwide delivery enquiries from across South Africa.