Which payment methods you can use
For most online orders, you can pay by card, EFT, or instant EFT, depending on what is available at checkout. If you are arranging a larger equipment purchase, a deposit may be accepted first, with the balance due before dispatch or delivery. This helps when you are ordering multiple items for a home gym in Fourways, Sandton, Midrand or anywhere else in South Africa.
If you are unsure which option suits your order, send a message through our contact form before paying. We can confirm the process and let you know if any supporting documents are needed for your reciept or payment reference.
- Card payment for quick online checkout
- EFT for direct bank transfers
- Instant EFT where supported by your bank
- Deposit payments for larger equipment purchases
- Balance settlement before delivery or collection, where required
How to pay for an online order
Start by adding the products you want to your cart and checking the total, including delivery if it applies to your area. Once you reach checkout, choose your payment method and complete the transaction using the banking or card details on screen. Keep your proof of payment until your order has been confirmed.
For EFT payments, use your order number as the payment reference exactly as shown. This makes it easier for our team to match the payment to your order, especially when several orders come in during the same day. A clear reference saves time and avoids delays.
- Confirm the product names and quantities before you pay
- Use the correct reference number
- Check that the payment amount matches the invoice or checkout total
- Send proof of payment if asked to do so
Deposits for larger equipment purchases
Some larger home gym purchases may be handled with a deposit first, especially when there are multiple items, special preparation, or a planned delivery slot. In these cases, the deposit secures the order while the remaining balance is settled before dispatch or delivery. This is common for customers planning a full home setup in Pretoria East, Roodepoort or Randburg.
If a deposit applies, we will tell you the amount due, the payment deadline, and what happens next. Please note that delivery can only be arranged once the required payment has cleared. If you are paying from a different bank, allow for clearance time so there is no hold-up.
- Deposit amount will be stated upfront
- Balance due before dispatch unless agreed otherwise
- Proof of payment should be sent straight after transfer
- Delivery timing depends on payment clearance
What to do after you have paid
After payment, keep your confirmation slip or card notification until your order is fully processed. If you paid by EFT, send proof of payment by sending us a message with your order details and contact number. This helps our support team verify the payment, especially if you placed the order after hours when banking updates can take longer.
If you do not receive confirmation in the expected time, check that the funds have left your account and that the reference number is correct. Sometimes the issue is a simple mismatch between the invoice name and the payment reference.
- Keep a copy of your payment confirmation
- Check your spam folder for reply messages
- Follow up if the reference number was entered incorrectly
- Allow extra time for bank clearance over weekends and public holidays
Payment support for delivery and collection
Payment timing can affect delivery scheduling, especially for larger items going to homes, offices or apartment buildings with access rules. If you are in Johannesburg, Pretoria or the wider Gauteng area, payment needs to be cleared before your delivery date can be locked in. For nationwide orders, the same rule applies so that transit can proceed without delay.
If collection is available for your order, you will be told what needs to be paid before collection can take place. Please bring your order details and identification if requested. For building access, stairs or lift use, and municipal parking rules, it helps to plan ahead so the handover goes smoothly.
- Payment must clear before dispatch or collection
- Check access rules if the delivery is to a complex or estate
- Have your order number ready on collection day
- Contact support early if your payment timing changes
When to contact the Fourways support team
Contact us if you are not sure which payment method to use, if you need a deposit invoice, or if you have paid but the order has not yet been confirmed. Our team in Fourways works with customers across Sandton, Midrand, Randburg and Roodepoort, and we can guide you through the next step in plain terms.
For help, send a message through our contact form and include your name, order number, payment method, and the date you paid. If your order includes installation coordination or a starter programme, mention that too so we can link the payment to the correct services.
- Order number
- Payment method used
- Date and time of payment
- Proof of payment if available
Need help paying for your order
If you are buying fitness trackers, gym equipment, or a full home training setup, we will help you choose the right payment route for the size of the order. The aim is to keep it simple, with clear steps and no confusion before delivery. If anything is unclear, ask before you pay so the process can be handled correctly from the start.
For larger orders, family fitness plans, or equipment linked to a coaching programme, it is worth confirming the payment schedule in advance. That way you can plan your budget and avoid delays later on.
